To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

In today's competitive landscape, customer experience (CX) stands as the key differentiator for businesses globally. The stakes are undeniably high, with a staggering $3.8 trillion in sales at risk ...

Get a 3X greater YOY improvement in CSAT with AI-driven insights. Over the past few years, businesses of all sizes and across various industries have ramped up their investment in AI technology. This ...

Customer experience (CX) refers to all interactions customers have with an organization as well as their perceptions and feelings associated with that organization. McKinsey defines CX as “everything ...

One key to sales is building strong customer relationships and, while one would expect this to translate directly into an increased focus customer experiences (CX), studies have shown a major ...

From groundbreaking keynote insights by Hindustan Unilever to inclusive CX solutions for the visually impaired, and from hyper-personalization at scale to rethinking CRM through a connected lens - ...