NEW YORK--(BUSINESS WIRE)--While half (54 percent) of U.S. consumers still prefer to use the phone to resolve a customer service issue, over 67 percent think web chat will eventually become more ...

The rigmarole and uncertainty surrounding live chat are among the top reasons why many people revert to phone calls. Session-based live chat: a function universally disliked by customers, and it’s ...

Clubhouse isn't just an app you can fire up to attend talks by famous people. It has different types of rooms you can use, including ones where you can have intimate, private conversations with ...

Remember Google Wave, the innovative although sadly unloved e-mail and chat hybrid that was retired last year? Well, it sounds like Google couldn’t stand to turn it out into the cold, and several of ...

The user experience in Clubhouse is a bit more sociable, following an update that adds a brand new “Wave” system for coaxing friends and family into an audio chat. That’s based on recent reports ...

After the feature was leaked last week, Clubhouse is officially launching a new way to invite people to audio chats called “Wave.” The company announced the news at a surprise town hall on Thursday ...

Google's big reveal at I/O? Meet Wave, the Next Big Thing from the Lars and Yen Rasmussen, makers of Google Maps. It's a very early build, meaning we won't see it anytime soon, but here's the gist: a ...