It is important for any who has experienced Harassment or Discrimination to understand the available options. The University recognizes that deciding whether to make a report and choosing how to ...

A process exists for students to address grievances of a general nature. Each grievance (complaint) will be considered carefully and individually, and every effort will be made to resolve issues to ...

If a federal employee is considering filing an equal employment opportunity complaint, alternative dispute resolution is a process available to them that could resolve their issue without litigation.

The Smithsonian Institution is committed to ensuring that employees, applicants for employment, former employee, and affiliated staff (e.g. interns, research associates, fellows and volunteers) are ...

Patient ratings of plans and care were lower among beneficiaries filing complaints or reporting denied care. Appeals did not further predict ratings, but successful complaint resolution did.

It is important for anyone who has experienced Title IX Harassment to understand their available options. The University recognizes that deciding whether to make a report and choosing how to proceed ...

Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to ...