The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

Multinational enterprises’ subsidiaries need other incentives to optimize their performance if transfer pricing policies ...

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“Respect for people” is one of the most critical lean principles, and also one of the most misunderstood. If not practiced, developing a lean culture of continuous improvement is impossible. Most ...

There are many excellent books and videos on Lean and continuous improvement. They each provide a slightly different perspective and, as such, each adds their own unique value. To distill some of the ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

Is it possible to suggest that Six Sigma, Kaizen, Lean, and other variations on continuous improvement can be hazardous to your organization's health? While it may be heresy to say this, recent ...