Do your customer-facing systems, procedures and people create a positive or negative shopping experience? If the latter, money and customers are going out the door. See if your organization measures ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

DentalEZ Group has launched its new 360° Customer Care Program, a comprehensive online customer service tool for all StarDental customers. The program is an extension of DentalEZ Group's professional ...

NEW YORK, Aug. 3, 2023 /PRNewswire/ -- Teleperformance, a global leader in digital business services, today announced it was honored as the best remote agent customer care program in the Americas, ...

Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

NEW YORK--(BUSINESS WIRE)--LetsGetChecked, a global healthcare solutions company, announced today the launch of CarePathway™, a longitudinal customer care journey that will revolutionize speciality ...

Social media and word-of-mouth marketing now have a big impact on the customer care industry. Last week we looked at the social media landscape, defining concepts like blogs, vlogs, and podcasts. Now ...

Mobile messaging company Air2Web Inc. has launched AirCare, a new customer care program that uses text messaging as a tool for customer service and support. Mobile messaging is a highly personal way ...

Jeep® Wave Customer Care program available on all new 2021 Jeep vehicle purchases and leases Premium service program includes three years of free maintenance, 24/7 phone and online support, first-day ...