Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...

While many job ads often make mention of oral and written communication skills, employees and employers alike sometimes neglect the importance of good writing in the workplace. When a worker writes ...

Take a look at these email responses from two different agents, applicants for a position in your customer contact center. Would you give them passing grades? Would you hire them to write email to ...