DALLAS--(BUSINESS WIRE)--Mobile consumers love a phone upgrade, but trade-in friction is getting worse. Their frustration is even greater when it comes to activation, onboarding, phone care, and ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

Editor's Note: This article was originally published in December 2023 and has since been updated to reflect the most current information and industry trends. To the surprise and delight of retailers, ...

Predictions about the end of the password have been around for years. Bill Gates predicted the password’s extinction in 2004. In 2014 Fernando Corbató, creator of the password, acknowledged that the ...

Stanford’s Bob Sutton and Huggy Rao on how to boost efficiency and satisfaction while also improving innovation and decision-making. Organizations too often subject their employees and customers to ...