When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard menu options, recorded a few ...

When it comes to running a small or mid-sized business, answering the phone is an essential part of the day-to-day. And even though a ringing telephone may distract from urgent tasks, it might not ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

Does Cloud IVR Integrate as Quickly as It Deploys? Your email has been sent Cloud IVR can give you access to valuable data through integrations, if you know how to ...

Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive voice response (IVR) and chatbots ...

If you have an IVR system from InterVoice-Brite (Dallas, TX), you can use the company's InVision 4.0 software to build IVR scripts and speech recognition dialogues. Besides enabling you to verify that ...

But reducing the number of calls that require agent assistance doesn't mean that you need to downsize your agent staff. “A successful IVR script is not one that reduces head count at your call center, ...

Ifbyphone, a provider of voice-based marketing automation, yesterday released its new cloud-based interactive voice response (IVR) solution built specifically for self-service configuration by ...

Ifbyphone, a provider of voice-based marketing automation, has launched an interactive voice response (IVR) solution for direct response TV marketers that complies with existing Payment Card Industry ...