As you move into 2026, reanchor your purpose, strengthen your relational fabric and equip your organization with human ...

In our complex business world, we often overlook the simplest, most powerful tools at our disposal. I’ve spent years studying customer service and business relationships, and I’ve discovered something ...

The hiring world has undergone a significant transformation in efficiency over the past decade. Resumes can be uploaded with two clicks of a button, automated software sorts through candidates in a ...

How can the holidays be the “happiest time of the year” when we are so different? With all the pressure to have a “perfect holiday,” our differing opinions, conflicting priorities, and contrasting ...

A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is stepping in to turn those tense moments into seamless, personalized interactions ...

A clever ad can make an impression, but a powerful brand experience creates a memory. It's that memory that builds true loyalty and long-term brand value. During an ADWEEK House Cannes Lions Group ...

We’re witnessing a technological sea change. Artificial intelligence has moved from research labs into everyday workflows, shaping how we communicate, create, and connect. It’s writing our emails, ...

Why our human edge, trust-building capacity, and mastery of neurobiological Communication Intelligence CQ become more ...

Think about the last time you made a purchase using your phone. Maybe you were at a coffee shop and when your turn came, you opened your payment app, tapped your phone on the payment device, grabbed ...

The opening day of the event organized by ITSitio Group and The Channel Company brought together leading figures from Latin America’s tech ecosystem in Mexico’s Riviera Maya. Inspiration, artificial ...

If I wanted to engineer a world where people would prefer an artificial intelligence (AI) companion to a human one, I wouldn’t need to invent some distant dystopia. I’d actually just amplify what’s ...