Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Sam Adeyemi is CEO of Sam Adeyemi GLC Inc., a global leadership consultancy with a vision to raise high-impact leaders. Creativity isn’t just creation. In fact, one of the most underrated strengths of ...

Problem-solving is an essential life skill that involves identifying, analyzing, and resolving challenges effectively. Have you ever found yourself staring at a problem, feeling like you’re trying to ...