Minimizing digital friction and fostering digital dexterity in K–12 environments requires a concerted effort that involves training, integration between systems and single sign-on.

To increase conversions on your e-commerce site, you must consider the user experience. Driving website visitors to the checkout page is challenging enough, but additional complications can cause ...

Customers, as we all know, are a fickle bunch. Considering how customer loyalty is far from abundant these days, there are many ways to lose a customer, but the biggest turn-off for today’s consumers ...

Retailers are striving to make 2024 the year for frictionless shopping. To do that, they must incorporate the latest technologies that people need to do their jobs without interrupting any lines of ...

If you’re a retailer thinking about how to best use technologies such as AI, computer vision and analytics, I encourage you to pause for moment to consider something else first: friction. Today’s ...

When I began my career in the pro-audiovisual industry two and a half decades ago, innovation was steady but slow. New AV solutions were conceived, developed, launched and matured over several years.

Recently I was invited to talk at the conference considered the “Davos of Procurement” about design choices and how to remove friction–one of the core ideas from my book The Human Element. The ...

A research team led by Prof. Tian-Bao Ma from the Department of Mechanical Engineering at Tsinghua University has proposed a novel strategy to reduce friction and wear by inducing dynamic electronic ...

In November 2008, the space shuttle Endeavor visited the International Space Station to do some important repair work. A critical part of the mission was to service the station’s two rotary joints, ...