When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...

In today's technology-driven world, computers and devices are essential for work, education and daily life. Yet, as we depend more on technology, we may also encounter more challenges. In most cases, ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...