This article was inspired by my encounters with customers and other stakeholders who have had bad service experiences with organisations and businesses, and highlights the role of employees in ...

Delivering the ultimate customer experience is critical for any medical device manufacturer. Many companies have adopted a service excellence approach, providing an onramp to rapidly and ...

Service organizations today are forever striving to increase customer satisfaction and loyalty by improving operational effectiveness, and management generally believes the rewards of their efforts ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

Due to the rapidly evolving business environment, organizations' survival hinges on their ability to foster a culture that embraces adaptability and continuous learning and places the customer at the ...

ANSR, the market leader in establishing and operating Global Capability Centers (GCCs), has announced it has won the 2025 ISG Star of Excellence™ Award. This accolade, the industry's premier ...

THE Clark Development Corp. (CDC), led by President and CEO Agnes Devanadera, received the Department of Tourism - ...

At the University of North Georgia, a State Leadership Institution, leadership is not just a concept—it's a way of life. Our commitment to leadership permeates every aspect of our university, shaping ...

Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

The Hon. Edmund Bartlett, Jamaica Minister of Tourism for the Government of Jamaica, delivered an address at the Service Excellence Conference and Awards event held on Wednesday, October 25, 2023, at ...