Artificial intelligence could become one of ServiceNow's biggest growth drivers. But what if it also creates the company's ...

ServiceNow stock is plummeting as growth investors rotate capital away from legacy SaaS names. ServiceNow's revenue has been decelerating for years, and the company's gross margin profile is eroding.

Artificial intelligence was supposed to be negative for ServiceNow. Instead, it may be creating a new opportunity for the ...

Authentication issues in ServiceNow potentially opened the door for arbitrary attackers to gain full control over the entire platform and access to the various systems connected to it. ServiceNow is a ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. Enterprise software has never lacked ambition. Every few years, ...

When clients of the cloud-based-software provider ServiceNow contact the company's customer support center, 80% of the cases — in the form of calls and chat messages — are handled without any human ...