Listen to the column Symantec simplifies support, or visit our Podcast Center to hear more by James Gaskin. You probably remember that Symantec gobbled up Veritas last year, but little changed.

Symantec this month will begin outsourcing its customer support to India. Around the same time, the company will also ship updated CDs for its discontinued version of Norton's Utilities for the ...

Symantec Corp. (Nasdaq: SYMC) today announced its portfolio support for Red Hat Enterprise Linux 5, as well as powerful new storage management capabilities for Xen virtualisation. Through its ...

Getting your Trinity Audio player ready... Q: I got a call from someone claiming to be a partner with Microsoft. The company charged me $300 for annual support for computer and other software. It is a ...

Symantec has admitted it's falling down on customer support for its email archiving product. The security services provider has been experiencing difficulties in support for Enterprise Vault, a data ...

Let me share one of my profession's dirty little secrets. The folks in the computer press can always zip to the front of the queue when their PCs go haywire. All they need do is place a call to an ...