The Voice of the Customer (VoC) is a collection of customers’ experiences, feelings, and expectations about a business, and it’s largely based upon customer feedback, reviews, surveys, interviews, and ...

Traditional ways of gathering feedback — such as surveys, focus groups, and post-interaction questionnaires — have long served as the backbone of Voice of Customer (VoC) programs. These methods have ...

NEW YORK--(BUSINESS WIRE)-- Sprinklr (CXM) (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that it has been named a Leader in the ...

We all want to deliver an exceptional customer experience, but how do you know if the customer journey is aligned with their needs and expectations? How do you learn about opportunities to improve ...

NEW YORK--(BUSINESS WIRE)--Glassbox (TASE:GLBX), a leading provider of digital experience intelligence for web and mobile applications, today announced the availability of its new, AI-powered Voice of ...

“Qualtrics is a Leader for the fourth time in the 2025 Gartner Magic Quadrant for Voice of the Customer, which we believe underscores our commitment to continued innovation in our products and our ...

Gartner Peer Insights, and Customers’ Choice badge are trademarks of Gartner, Inc. and/or its affiliates. The Gartner Peer Insights “Voice of the Customer ...

Manu Mathew is CEO & Co-Founder of Cohora, a platform that helps brands drive customer growth, retention and advocacy through engagement. Retaining customers today is challenging. Shoppers have access ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Veza, the leader in identity security, announced its inclusion in the Gartner® Peer Insights™ Voice of the Customer (VOC) Report, which provides insights for buyers ...

Logility is Recognized in the 2025 Gartner® Voice of the Customer for Supply Chain Planning SolutionsThe Associated PressATLANTA ATLANTA–(BUSINESS WIRE)–Dec 11, 2025– Logility, an Aptean Company, and ...