Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. This article is more than 5 years old. If there ever was a ...

SugarCRM Chairman and CEO John Roberts is convinced that the era of open-source applications is upon us. So he told eWEEK Senior Writer Renee Boucher Ferguson on the eve of the company’s second annual ...

SugarCRM is celebrating its 20th year in business in 2024. Clint Oram, its co-founder and chief strategy officer, recently gave a far-reaching interview with DestinationCRM, answering questions on ...

When it comes to CRM (customer relationship management) software, Salesforce.com seems to be the only option. Yet there are a variety of competitors making a dent in the company’s armor. Just look at ...

I've always been a fan of SugarCRM - but a critical fan. One who griped because he loved. I've liked the quality of the platform and the products. I've liked the staff and management team. I've liked ...

Meet John Roberts. Roberts is CEO and co-founder of SugarCRM. To many SugarCRM is thought of as a provider of open source-based customer relationship management solutions. But is it? There's no ...

Following its acquisition of Stitch last year, SugarCRM — a CRM competitor to Salesforce — has picked up another startup to enhance the arsenal of intelligent sales tools that it provides to its ...

Box.net has been sniffing around the customer relationship management market quite a lot recently so the announcement that their cloud-based content management system can now be integrated with open ...

Back in 2004, the idea of an enterprise application based on open source code was off the wall. Today, SugarCRM is a striking example of what community-based development and viral marketing can do The ...

Matt Asay is a veteran technology columnist who has written for CNET, ReadWrite, and other tech media. Asay has also held a variety of executive roles with leading mobile and big data software ...