We found some complaints that Walmart customers frequently mention about their shopping experiences, including checkout, ...

Feedback volume tends to follow product-market fit. When fit is low, feedback is minimal and marked by indifference.

Some customers complain about even the most natural things. In this story, a customer service employee received a call from a customer complaining about a cold conservatory. The issue happened on the ...

Silence = Churn ...

Paying bills on time usually ensures that services continue to run smoothly. In this story, a call center employee was speaking to a customer. She was complaining that their internet suddenly stopped ...

Various fast foods like burgers, fries, nuggets, and sauces on a yellow table - Rimma Bondarenko/Shutterstock A lot of people love fast food. After all, it's affordable, quick, and pretty darn tasty — ...

Amid a backlog of complaints in the Canadian Transport Agency's complaints system, Air Canada is piloting a new program that ...

For many shoppers in Washington, getting a refund is becoming a bigger headache than the original problem.New data from the ...

Air Canada plans to test out a pilot project it says could alleviate the airline industry’s lengthy complaints backlog that ...

New rules have come into force in the UK that mean telecoms customers can escalate complaints to an alternative arbitration ...

“The customer is always right” — except when you’re stuck in a 30-minute drive-thru line, dealing with a missing order, or getting attitude from an underpaid employee who’s just counting down the ...