A new programme has been launched to give practical advice and support to all staff in the NHS on improving working relationships, dealing with difficult situations and handling complaints. Concise ...

The NHS will prioritise menopause and prostate problems in its new digital hospital service, giving patients faster access to ...

Getting staffing levels right is part and parcel of ensuring patients get the best “customer care”, according to an independent review of the way the Welsh NHS handles complaints. Subscribe today to ...

Simon Grime, of Wilmington Healthcare, explains how pharma can navigate the new integrated care landscape using an intelligence-led approach The NHS’ bid to deliver fully integrated health and social ...

John Lewis said it could learn from the NHS about running a large organisation NHS doctors in Devon are getting training from John Lewis store managers to help them improve customer service and staff ...

Coffee shops may not be a conventional model for NHS care. But in this week's Scrubbing Up, Dr Johnny Marshall - a GP and director of policy at the NHS Confederation, says their customer care could be ...

A hitherto restricted report commissioned by Labour back in 2000 has revealed how Virgin overstepped their remit – advice on improving customer service in the NHS - by promoting an increase in the use ...

NHS doctors in Devon are getting training from John Lewis store managers to help them improve customer service and staff morale. The retailer will share its secrets of the trade with the Northern, ...