Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...
By Amanda AKUSHIE Customer experience is still widely misunderstood in many organizations. It is often treated as a frontline issue, something to be managed through customer service training, ...
Enterprise-grade AI reduces operational cost, accelerates customer resolution, and establishes a scalable automation blueprintNew York, Jan. 21, ...
A new study from Genpact provides a reality check on the state of readiness for AI transformation among enterprises.
AT&T customers caught up in recent data breaches are finally getting close to real money, not just apology emails. A massive ...
The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
Data reveals retail returns remain a frequent, high-impact interaction, with 60% willing to use AI-powered customer service TORONTO--(BUSINESS WIRE)--Ada, the trusted AI-native customer experience ...
Happiest Minds is also developing a cross-industry AI platform to accelerate deployment of these solutions at scale. Happiest ...
CES 2026 showcases the latest AI-powered devices and systems, from vision chips for automotive to sensing solutions for AI ...
JIANGYIN , JIANGSU, CHINA, January 19, 2026 /EINPresswire.com/ -- The global converting industry, encompassing sectors ...
AgilePoint launched the Agentic Operations Control Tower, enabling governed AI orchestration across systems and teams ...
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