Defense Secretary Pete Hegseth wants to bring back an older, rougher kind of basic training where drill sergeants "instill ...

How does that old story about slowly boiling a frog in water go? It feels like our culture has had a slow change (to the worst) in the concept of customer service. There was once a day when you were ...

An increase in Army recruitment and enlistment has led to five more basic combat training companies at Fort Leonard Wood in Missouri, and a 30% increase in soldiers training there. The Army has ...

Defense Secretary Pete Hegseth may bring back the practice of several Army drill sergeants swarming and screaming at recruits during basic training in what is known as a “shark attack.” The practice, ...

Nearly five years ago, the Army moved away from the practice of several drill sergeants surrounding trainees and yelling at them to establish dominance at the start of basic training — a practice ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

More than 800 members of the 37th Training Wing’s 737th Training Group graduated Wednesday at Joint Base San Antonio-Lackland and are now official members of the Air Force and Space Force. They will ...

The e-commerce industry is booming. Take the U.S. e-commerce market as an example. It is projected to reach 1.9 trillion dollars by 2029[1]. Great Customer service gives businesses a competitive edge.

The Army is set to dramatically expand how many new recruits it can send to basic training this spring, riding the momentum of recent gains toward reversing a recruiting slump it has struggled with in ...

To become a customer service professional or train your support team, you may want to look into these customer service certifications. 90% of customers agree that customer service plays an important ...

For professionals looking to advance into high-paying roles, showcasing customer service skills on a resume is essential. In competitive fields, the ability to communicate effectively, resolve ...