Google plans to invest $40 billion in artificial intelligence data centers and related workforce training across Texas through 2027, CEO Sundar Pichai announced Friday at a news briefing alongside Gov ...

Pennsylvania healthcare workers are urging local hospital leaders to strengthen their commitment to workforce safety following an attack on an employee at Pittsburgh-based UPMC. Travis Dunn, a patient ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. While many providers sell WFM as a costly and complex add-on, 8x8 includes ...

Abstract: Workforce management is one of several critical issues in a call center. A call center supervisor must assign an adequate number of call agents to handle a high volume of time-variant ...

In large contact centers, workforce management and real-time operations are often out of sync—leaving supervisors blind to schedule adherence, planners slow to react, and agents frustrated by constant ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

In collaboration with Fort Worth Housing Solutions, the center offers no-cost training for city's future healthcare workforce. The new Community Resource Center is supported by Aetna, a CVS Health ...

PORTSMOUTH, Va. (WAVY) – Are you looking to further your education but want to earn it in a smaller, more intimate environment? Paul D. Camp Community College might be the right fit for you. Dr. Corey ...

AUSTIN, Texas, Sept. 10, 2025 /PRNewswire/ -- ActivTrak today announced expanded Workforce Management (WFM) capabilities that give organizations the visibility and automation to manage distributed ...