People think that live chat for web is easier for customer service representatives as they do not have to respond straight away to the visitor enquiry. Yes, operators get some room to think of their ...

Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...

DeskMoz provides desk services to its clients such as live chat operators, e-mail management service, ticket management and lead generation. It aims to strengthen the customer-centric organizations by ...

TOKYO -- The operator of popular chat app Line on Monday said it has called for a review of its capital ties to its top shareholders as the company comes under pressure from its Japanese regulator to ...