When shopping on Amazon, issues with orders are not uncommon. Based on more than a decade of experience, I've learned that Amazon's automated help, accessible online or through the Amazon App, ...

A heist that nabbed more than 400,000 KitKat bars also gave the company an unexpected viral marketing moment. On March 28, a truck carrying 12 metric tons of KitKat chocolate bars was intercepted ...

PORTLAND, Ore., March 18, 2026 /PRNewswire/ -- The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the ...

Guest columnist Hal Becker is a nationally known speaker on sales and customer service. He is the author of numerous business books, including two national bestsellers: “Can I Have 5 Minutes Of Your ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

The push to automate customer service is no longer theoretical, and investors are starting to ask whether AI chatbots are costing companies repeat revenue. A Gartner survey on AI in customer service ...

Bad customer service can be frustrating, but consumer experts say you shouldn't be left paying for poor work, bad products or unresolved problems and you may have more power than you think to get your ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...