Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex product ecosystems, global service teams, and interactions across multiple ...

The challenge is understanding that different agentic solutions being pitched by vendors are solving fundamentally different problems.

Neo4j Aura Agent is an end-to-end platform for creating agents, connecting them to knowledge graphs, and deploying to ...

That’s the vision of Josh Sirota, who founded the startup Eragon back in August and has just raised $12 million at a $100 million post-money valuation to build an agentic AI operating system for ...

Building on Salesforce means understanding how it all fits together. It’s not just about clicking buttons; there’s ...

Enterprises face five hard truths when scaling AI from successful pilots to production -- governance gaps, AI agent sprawl, security as an afterthought, agent unpredictability, and the absence of ...

BNP Paribas highlighted key takeaways, including agentic AI, growth outlook, and pricing, from its meetings with Salesforce, ...

In an exclusive interview, Anthropic’s Steve Corfield details the $100 million Claude Partner Network push, certification ...

Salesforce warned users of an uptick in malicious activity targeting Experience Cloud customers with misconfigured user settings via an open source tool.

Salesforce warns that a threat campaign is exploiting overly permissive Experience Cloud guest configurations to harvest data from public portals. Salesforce is urging its customers to review their ...

Some customers have mishandled guest user configurations otherwise intended to allow third-party access to important — and sensitive — client data.

Perplexity announced Computer for Enterprise at its Ask 2026 developer conference, launching a multi-model AI agent with ...