Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our …

Get answers to some basic questions about what two-step verification is, and how to set it up and use it to help keep your Microsoft account more secure.

Learn how to add all your different accounts to the Microsoft Authenticator app.

A Microsoft account recovery code is a 25-digit code used to help you regain access to your account if you forget your password or if your account is compromised.

Removing verification methods Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox). If …

Choose your alternative verification method, and continue with the two-step verification process. After you're back in your account, you can update your verification methods (if necessary).

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

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You can follow these steps to add your two-factor verification and password reset methods. After you've set this up the first time, you can return to the Security info page to add, update, or …